Traveling with Disabilities and Medical Conditions

Do you love to travel? Or perhaps a need to travel arises and you're unsure of what to do because of your condition?

The US Department of Homeland Security has established a Help Line for Travelers with Disabilities and Medical Conditions. It's called TSA Cares.

TSA Cares assists travelers with disabilities and medical conditions by providing information about what to expect during screening. All the patient needs to do is call the toll free help lines at least 72 hours (3 days) ahead of the scheduled flight.

By calling TSA Care numbers toll free at 1-855-787-2227, passengers can expect to be briefed prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

TSA Cares will also serve as an additional, dedicated resource specifically for passengers with disabilities, medical conditions or other circumstances or their loved ones who want to prepare for the screening process prior to flying.

The helplines are available Monday through Friday 8 a.m. – 11 p.m. EST and weekends and Holidays 9 a.m. – 8 p.m. EST.

Travelers who are deaf or hard of hearing can use a relay service to contact TSA Cares or can e-mail

When a passenger with a disability or medical condition calls TSA Cares, a representative will provide assistance, either with information about screening that is relevant to the passenger’s specific disability or medical condition, or the passenger may be referred to disability experts at TSA.

TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located at the airport when necessary.

For more information on this arrangement, please visit TSA's site on this link.

Great information! Thanks.